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Lily
Macomber
Director of Community & Partnerships
Scroobious
At Scroobious, Lily works directly with early-stage startup founders, particularly those who are underrepresented in the ecosystem. As the Director of Community and Partnerships, Lily is responsible for partnerships, customer experience and success, and community nurturing. A serial early employee, Lily has spent her career in venture-backed startups and has a robust knowledge on operating early-stage companies. She has an MBA from Babson College, and has spent her career in tech working directly with founders on their narrative and investor strategy which influences her perspective on providing more than just financial support to startups.
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11 April 2024 13:45 - 14:30
Panel - Leveraging collective wisdom: Mastering community feedback for business success
Dive into the heart of customer-centric business strategies in this dynamic panel discussion, where industry experts will unravel the art of harnessing collective wisdom for unparalleled success. We'll delves into the transformative power of customer community feedback and explores how businesses can turn insights into action. Key discussion points: Join our panel of seasoned professionals as they discuss: The feedback ecosystem: Explore the intricate dynamics of creating a feedback ecosystem within your customer community. Learn how to foster open communication channels and encourage valuable input from your customers. Turning insights into innovation: Uncover the strategies for translating customer feedback into actionable insights. Discover how businesses can leverage collective wisdom to drive innovation, refine products/services, and stay ahead of the competition. Building trust through engagement: Explore how consistent engagement with your customer community builds trust and loyalty. Understand the importance of transparent communication and how it contributes to a positive feedback loop. Measuring impact: Learn effective methods for measuring the impact of customer feedback on business outcomes. From key performance indicators to success stories, our panelists will share their experiences in gauging the real value of customer insights.

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