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Maks
Tokarev
Ambassador & Community Specialist
Loop Earplugs
Maks Tokarev is a community builder with a passion for crafting vibrant spaces where brands and customers engage in meaningful dialogue. At the heart of his work is a profound understanding of the power of community in shaping brand narratives and fostering customer loyalty. He created the "Loop Legends" Ambassador program, fueling both the paid and organic teams with genuine, eye-catching user-generated content. With a history of rallying communities for cool brands like Huel and Barry's, Maks’ guidance has transformed Loop's subreddit from a quiet corner that had 100 members and less than 400 monthly page views into a bustling customer hub of over 5,000 members and 100,000 unique monthly page views in just one year.
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11 April 2024 13:45 - 14:30
Panel - Leveraging collective wisdom: Mastering community feedback for business success
Dive into the heart of customer-centric business strategies in this dynamic panel discussion, where industry experts will unravel the art of harnessing collective wisdom for unparalleled success. We'll delves into the transformative power of customer community feedback and explores how businesses can turn insights into action. Key discussion points: Join our panel of seasoned professionals as they discuss: The feedback ecosystem: Explore the intricate dynamics of creating a feedback ecosystem within your customer community. Learn how to foster open communication channels and encourage valuable input from your customers. Turning insights into innovation: Uncover the strategies for translating customer feedback into actionable insights. Discover how businesses can leverage collective wisdom to drive innovation, refine products/services, and stay ahead of the competition. Building trust through engagement: Explore how consistent engagement with your customer community builds trust and loyalty. Understand the importance of transparent communication and how it contributes to a positive feedback loop. Measuring impact: Learn effective methods for measuring the impact of customer feedback on business outcomes. From key performance indicators to success stories, our panelists will share their experiences in gauging the real value of customer insights.

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