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Melissa
DiTucci
Community Manager
Benchling
Melissa is a Community Manager at Benchling, where she oversees the vibrant Benchling Community. With its inception in August 2023, Melissa has rapidly cultivated a thriving network of over 1000 highly engaged users. Drawing from her extensive background as a Customer Success Manager, Melissa seamlessly merges her customer-facing expertise with deep product knowledge to foster a warm and collaborative environment. Product feedback is a major element of the Benchling Community and Melissa works hand-in-hand with Benchling's product teams to address feedback, share timelines, and communicate feature updates to her community members.
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11 April 2024 13:45 - 14:30
Panel - Leveraging collective wisdom: Mastering community feedback for business success
Dive into the heart of customer-centric business strategies in this dynamic panel discussion, where industry experts will unravel the art of harnessing collective wisdom for unparalleled success. We'll delves into the transformative power of customer community feedback and explores how businesses can turn insights into action. Key discussion points: Join our panel of seasoned professionals as they discuss: The feedback ecosystem: Explore the intricate dynamics of creating a feedback ecosystem within your customer community. Learn how to foster open communication channels and encourage valuable input from your customers. Turning insights into innovation: Uncover the strategies for translating customer feedback into actionable insights. Discover how businesses can leverage collective wisdom to drive innovation, refine products/services, and stay ahead of the competition. Building trust through engagement: Explore how consistent engagement with your customer community builds trust and loyalty. Understand the importance of transparent communication and how it contributes to a positive feedback loop. Measuring impact: Learn effective methods for measuring the impact of customer feedback on business outcomes. From key performance indicators to success stories, our panelists will share their experiences in gauging the real value of customer insights.

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